.Fit File Processing Delayed

Incident Report for Zwift, Inc

Resolved

The issue with .fit file processing has been resolved.

Posted Jan 08, 2021 - 18:20 UTC

Monitoring

We have found a potential solution and are currently testing it. We will monitor over the next several hours to be sure of stability and to identify any potential issues.

Posted Jan 08, 2021 - 05:11 UTC

Identified

We are aware of the issue on ZwiftPower where .fit files are taking much longer than normal to process and are showing a large queue and causing users to not see race data in a timely manner. We are currently working on a solution.

Posted Jan 06, 2021 - 17:13 UTC

This incident affected: ZwiftPower.