Payment System Outage

Incident Report for Zwift, Inc

Resolved

This incident has been resolved.

Posted Oct 16, 2021 - 00:49 UTC

Update

We are continuing to investigate this issue.

Posted Oct 16, 2021 - 00:23 UTC

Update

We are continuing to investigate this issue.

Posted Oct 16, 2021 - 00:23 UTC

Investigating

At this time, Braintree, our payment processing platform, is experiencing an outage. Due to this outage, new members may not be able to sign up for Zwift, and existing members may not be able to renew their subscription. Braintree is actively working to resolve this issue, which we are monitoring closely.

Posted Oct 16, 2021 - 00:22 UTC

This incident affected: Zwift Game (Ride) and Zwift Website (Zwift.com).